Reference

How cace365 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad, or Rocket, and keep your session secure across devices.

Account data protectedbKash, Nagad, Rocket wallet privacyYour rights explained clearlyNo data sold to third parties
cace365 How cace365 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use industry-standard SSL encryption on every page, including during wallet transactions through bKash, Nagad, and Rocket. Your account session is tied to your registered mobile number, and any new device login triggers an OTP verification step before access is granted. Cookies on the site are used for session continuity — so your lobby position is saved when you switch from mobile browser to desktop — and for basic traffic analytics. We do not use cookies to profile you for external advertising. You can adjust cookie preferences through your browser settings at any time.

SSL Encryption

Every page and wallet transaction on cace365 runs over SSL. Your bKash, Nagad, and Rocket payment details travel encrypted from your device to the gateway.

OTP Device Verification

New device logins require a one-time password sent to your registered mobile number. This step blocks unauthorised access even if your password is compromised.

Cookie Controls

We use session and analytics cookies only. No third-party advertising cookies are set. You can clear or block cookies through your mobile or desktop browser settings.

Data Retention Policy

Active accounts retain data for operational purposes. Closed accounts are pruned to what financial compliance requires, and you can request a summary of what we hold.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to delete something, or raise a concern about how we have handled your information, our support team handles these requests directly. You can reach us through any of the channels below. We aim to respond to data-related requests within a reasonable time frame and will confirm receipt when your query arrives.

Team online

Live Chat

Start a live chat session from any page on cace365. Describe your data request and our team will log it and follow up with next steps.

Email Support

Send your data query to our support email address. Include your registered mobile number so we can locate your account record quickly.

Account Help Centre

Log in to your account and use the Help section to submit a formal data request. All submissions are timestamped and tracked until resolved.

Your Privacy Questions, Answered

These are the questions we hear most often about how we handle account and payment data. If your question is not here, reach out via live chat or email and we will respond directly.

We collect your name, mobile number, and preferred payment method — bKash, Nagad, or Rocket. We also log your device type and session activity to keep your account secure.

No. Payment details entered during a bKash or Nagad transfer are handled by the payment gateway. We receive confirmation of the transaction but do not store your wallet PIN or full account number.

Yes. Log in and submit a request through the Help section, or email our support team with your registered mobile number. We will compile and send your data summary within a reasonable period.

Contact us via live chat or email to request account deletion. We will remove your personal data except what financial compliance rules require us to keep after account closure.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket, and with technology partners who run platform infrastructure under confidentiality agreements.

We use session cookies so your lobby state persists when you switch devices, and basic analytics cookies. You can block or clear cookies in your browser settings without losing your account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.