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Our Terms, Your Rights on cace365

operates under a defined legal framework that governs your account, your transactions via bKash, Nagad, or Rocket, and your use of the platform. Access and eligibility depend on your local law and the regions where our services are available.

Account TermsPrivacy & DataPayment PolicyJurisdiction NoticeUser Rights
cace365 Our Terms, Your Rights on cace365
HOW WE HANDLE YOUR DATA

Data, Security and Account Integrity

We take the security of your account and personal data seriously. Here is how we handle the key areas that matter to you.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our operational and legal obligations.

Cookie Use

We use cookies to keep your session active across devices and to remember your preferences. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice unusual activity, contact support immediately to freeze access.

Data Requests

You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by contacting support with your registered wallet number.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about our terms, a dispute over a transaction, or a request related to your account data, our support team handles these through the channels below. For account-specific issues, have your registered bKash, Nagad, or Rocket number ready — it speeds up verification.

Live Chat Available directly from your account dashboard. Use this for urgent account or payment queries that need a fast response.
Email Support Send detailed legal or policy questions to our support address. We aim to respond within one business day for documented disputes.
Help Centre Our help centre covers common policy questions, account verification steps, and how to submit a formal complaint or data request.

Common Legal and Policy Questions

Real questions about how our terms work in practice.

Eligibility depends on your local law and the regions where our services are available. We do not make a legal determination on your behalf — check the rules that apply where you are.

Contact support through live chat or email with your transaction reference and registered wallet number. We review disputes and respond within one business day.

We collect the information needed to create and verify your account — name, contact details, and the wallet number you use for bKash, Nagad, or Rocket transactions.

Yes. Submit a data deletion request through our support email. We will process it in line with our retention obligations and confirm once it is complete.

We post updated terms here with the effective date. If you continue using your account after that date, you accept the revised terms. Close your account before then if you do not agree.

Send formal legal queries to our support email address. Include your account details and a clear description of the issue so we can route it to the right team quickly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.